Online Privacy Policy

This website is provided by Boen & Gill, Inc.

Boen & Gill recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect information we may collect from you. When you register online with Boen & Gill or use our online store, you give us your consent to process and use your personal data in accordance with this online Privacy Policy. This Privacy Policy applies to all users of this Boen & Gill website.

What Information Boen & Gill Collects

Boen & Gill collects personal information from visitors to the website who voluntarily submit their information when registering on the website or using the online store. We also collect non-personally identifying information such as IP addresses, and we use cookies (see more below) so we can improve our services and enhance your Boen & Gill experience. Boen & Gill does not collect personally identifiable information from anyone that it knows is under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

How Boen & Gill Uses Information You Provide

If you give us your personal information, we may use this information to register you with our website, to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by e-mail only if you give us your permission to do so. You may opt out of receiving such communications by visiting our website and following the appropriate instructions. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Does Boen & Gill Share Your Information With Others?

Boen & Gill does not sell, rent or disclose our client's names, addresses, e-mail addresses or other personal information to any non-Boen & Gill entity. Boen & Gill may share client information within the Boen & Gill organization, including other commonly-owned brands, so that you may be informed of other products that may be of interest to you. Further, in order to maintain our website and provide our client communications, Boen & Gill contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting Boen & Gill in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Boen & Gill is acquired by or merges with another entity, information about Boen & Gill clients and website users may be made available to that other entity.

Security

Boen & Gill uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and agree that Boen & Gill is not responsible for any breach of security unless this is due to our negligence.

About Cookies

Cookies are small text files a web server can send through your computer's browser to your company’s hard drive to assist with record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled.

Acceptance of Privacy Policy and Modifications

By accessing and using the Boen & Gill website, you consent to our collection, use and disclosure of your personal and non-personally identifying information as described in this Privacy Policy. Boen & Gill reserves the right occasionally to make changes to its Privacy Policy or practices from time to time. You should therefore review this webpage occasionally and at least each time you use the online shop to get updated information. We will notify you of any changes in our Privacy Policy by posting the modifications on our website. Your continued use of this website following the posting of any amendment, modification or change shall constitute your acceptance thereof.

Contact Us

If you have any comments or queries regarding our Privacy Policy, please send an e-mail to
info@boenandgill.com or write to us at the following address:

Boen & Gill, Inc
2030 Ninth Avenue, Suite 200
Seattle, WA 98121-2743

Ordering, Payment & Shipping Policy

We at Boen & Gill, Inc. want your online experience to be enjoyable, simple, and successful. To that end, we have created an ordering, shipping, and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at sales@boenandgill.com

Delivery Time

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will e-mailed to you. Generally all items in stock are mailed within 48 business hours. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail.

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click the Place your order button and receive e-mail confirmation that we've received your order.

Once the items you ordered are in stock, we'll package and ship them to you. Most orders will ship out within 48 business hours of the items being in stock. The availability estimate does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.

Calculating Cost

Shipping costs for orders from Boen & Gill, Inc. depend upon the method and option you choose.

If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.

If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Most credit and debit card orders are shipped within 2 business days. Mail or Fax orders are shipped once payment is received.

The shipping choices for online orders shipped within the United States are Domestic Overnight, Express and Expedited. Expedited or Express orders placed by 3 PM EST will ship on the SAME BUSINESS DAY. We try to ship all orders within 48 business hours.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday, or a national holiday will be shipped within 2 business days. FedEx does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the FedEx Holiday Delivery Schedule.

• Temporarily Out of Stock: This item is currently not in stock but it is available for ordering. If you place an order, we will send you an e-mail with the expected delivery date as soon as we have that information from our suppliers.
• Currently Unavailable: This item is currently not available for ordering, and we don't know when or if this item will be in stock again.

We will inform you by e-mail if any items in your order prove to be unavailable.

Below are the shipping options and the associated Shipping & Handling Charges

Shipping & Handling

United States of America

Orders shipped anywhere in the 48 contiguous United States are sent by your choice of Ground, Priority Mail, 2nd Day Air, or Next Day Air delivery.

Alaska, Hawaii, and U.S. Territories

We offer shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands, but they are not eligible for Ground or 3rd Day Select shipping.

How are shipping costs calculated? We charge a single flat fee for each shipment, plus additional, smaller fees for each item in that shipment. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:

(Highest Applicable Per-Shipment Cost) + (All Per-Item Costs) = Total Shipping Fee

Normal	Shipped via the USPS, 5 - 7 business days anywhere within the USA	$4.99 for the first item, add $1.99 per each additional item
Priority	Shipped via USPS, 3 - 5 business days average anywhere in the USA	$7.99 for the first item, add $2.99 per each additional item
FedEx/UPS *	2nd Day Guaranteed Shipped via FedEx or UPS, 2 business days guaranteed anywhere in the USA	$13.99 for the first item, add $3.99 per each additional item
Expedited	Shipped via Express Mail, 1 - 2 days anywhere in the USA	$17.99 for the first item, add $3.99 per each additional item
Guaranteed Overnight	Shipped via FedEx or UPS Next Day	$19.99 for the first item, add $3.99 per each additional item

* For your security, FedEx/UPS may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx door tag authorizing release of the package without anyone present.

Delivery to P.O. Boxes - In some cases orders for shipment to P.O boxes may take longer to be approved. Since FedEx does not deliver to P.O. Boxes, these orders will be delivered via another method such as U.S.P.S.

Canada

• Normal Canada, 10 - 14 business days $6.99 for the first item, add $2 per each additional item



• Canada Expedited FedEx 3-5 business days $26.99 for the first item, add $4 per each additional item. Estimated delivery time for items we have in stock is 2 to 4 business days from date of shipment provided no problems occur with your local customs office. Most orders do clear quickly and are delivered within the UPS estimated time.



• For all Canadian shipments, Boen & Gill, Inc. will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.



• Boen & Gill, Inc. will not be held liable for any customs duties or taxes that arise from your local customs office. Boen & Gill, Inc. will also not be held responsible for any additional fee the local carrier in your country may charge.

International Shipping & Handling - We do not offer shipping outside the US and Canada at this time.

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 2-4 days after the order has been processed, which in most cases is within 48 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for FedEx and UPS deliveries.

Back Orders - In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Multiple Attempts to Deliver Your Package - If FedEx cannot deliver your order after several attempts, your order may be cancelled or returned to Boen & Gill, Inc.

If You Receive the Wrong Item - If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Sales Service Center, and we will make arrangements to send a replacement promptly. Send e-mail to sales@boenandgill.com with "Wrong Item" in subject line.

Damaged in Shipping - If your shipment was damaged in transit, contact the Sales Service Center and we will gladly send you a replacement. Any product(s) returned must follow our Exchange / Return policy.

Ordering Methods

1. Online Click on "Buy Now"
2. Phone By calling 1-206.749.9609 Monday to Friday
3. Mail Boen & Gill, Inc 2030 9th Ave, Suite 200 Seattle, WA 98121 U.S.A

Order Status and Returns

Email us Monday to Friday from 9-5 PST at sales@boenandgill.com

Proof of Purchase

Boen & Gill, Inc. will send you a confirmation of your order via e-mail if you have included an e-mail address with your order. If you have not included an e-mail address, you will receive a confirmation of your order by regular mail when your order is shipped.

Payment Options

On-line orders can be paid by credit or debit cards. We accept the following credit cards: VISA, MasterCard, American Express, and Discover. Orders sent via mail can be paid by credit card, cashier's check or money order.

General Return Policy

1. The Sales Manager must authorize all returns or exchanges. Please e-mail to claim return, send e-mail to sales@boenandgill.com.
2. All claims for credit, shortages, and/or damages must be placed within ten days of receipt of merchandise.
3. All returned merchandise must be received by Boen & Gill, Inc. in saleable condition with original packing and proof of purchase. Defective merchandise must also be accompanied by proof of purchase.

CUSTOMER RETURNS:

1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
2. Return shipments to:
   Boen & Gill, Inc.
   2030 9th Ave, Suite 200
   Seattle, WA 98121
3. Indicate either refund or exchange within the returned package.

1. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
2. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
4. Any form of reimbursement is consistent with the original method of payment.

Notes:

• Boen & Gill does not permit the return of or offer refunds for the following products:
  • Product that is used.
  • Opened and tampered.
  
  
• Boen & Gill will assess a 10% restocking fee on any opened accessory. If you purchased your order using a credit card, we may ask you to provide a major credit card again (Visa, MasterCard, American Express, or Discover) so Boen & Gill can assess the 10% restocking fee.



• Boen & Gill, Inc. recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Boen & Gill, Inc. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.